Welcome to BRC Risk Management

BRC Risk Management helps you monitor and assess the financial risk of your business partners through automated integration with third-party risk data providers. This guide will help you understand the key concepts and get started with basic operations.

Key Concepts

Business Entities

Business Entities are the core records that store risk assessment data for companies. Each entity represents a company that you monitor, linked to your Business Central customers and vendors.

Key Information Stored:

• TIC Company ID: Unique identifier from the risk data provider
• Company Details: Name, registration number, address information
• Risk Data: Credit score (0-100), debt balance, payment marks
• Risk Level: Calculated risk category (Critical, High, Medium, Low)
• Update Schedule: How frequently risk data is refreshed

Risk Levels

Risk Levels define how risk assessment data is categorized and displayed throughout Business Central.

Default Risk Levels:

• CRITICAL (Red): Immediate attention required, potential transaction blocking
• HIGH (Orange): Significant risk, warning messages displayed
• MEDIUM (Yellow): Moderate risk, attention-style indicators
• LOW (Green): Low risk, favorable-style indicators

Watchlists

Watchlists provide proactive monitoring by automatically checking entities against specific criteria and sending notifications when conditions are met.

Example Watchlist Criteria:

• Credit score drops below 50
• Debt balance exceeds €50,000
• Payment marks increase by more than 2
• Risk level changes to High or Critical

User Interface Overview

Risk Manager Role Center

The Risk Manager Role Center provides a centralized workspace for risk management activities:

Headlines Section:

• Risk Assessment Cues: Overview of entity counts by risk level
• Recent Alerts: Latest risk level changes and watchlist matches
• API Usage: Current month’s API call consumption

Quick Actions:

• Business Entities: Access entity list and management
• Watchlists: Create and manage proactive monitoring
• Risk Setup: Configuration and administration
• API Logs: Review integration history and errors

Customer and Vendor Integration

Risk information is seamlessly integrated into standard Business Central pages:

Customer/Vendor Lists:

• Risk Indicators: Color-coded styling based on risk level
• Quick Access: Risk level visible in list columns
• Filtering: Filter by risk level or linked status

Customer/Vendor Cards:

• Risk FactBox: Detailed risk information on the right side
• Risk Actions: “Fetch Risk Data” and “Add to Watchlist” buttons
• Visual Indicators: Color styling on company name and number

Business Entity Management

Business Entity List:

• Complete Portfolio: All monitored entities in one view
• Risk Overview: Risk level, credit score, and last update columns
• Bulk Actions: Multi-select operations for efficiency
• Advanced Filtering: Filter by risk criteria, update status, etc.

Business Entity Card:

• Complete Risk Profile: All available risk data fields
• Update History: Track when data was last fetched
• Linked Records: See connected customers and vendors
• Manual Actions: Fetch data, schedule updates, add to watchlists

Your First Tasks

1. Explore the Risk Manager Role Center

1. Access the Role Center

   • Use the role selector to switch to “Risk Manager”
   • Alternatively, search for “Risk Manager” in the navigation

2. Review the Overview

   • Check the Risk Assessment Cues for current portfolio status
   • Note any existing entities and their risk distribution
   • Review recent activity in headlines section

3. Familiarize with Navigation

   • Click through each main action to see available pages
   • Explore the menu structure and available reports
   • Bookmark frequently used pages

2. Understand Existing Data

If your organization has been using BRC Risk Management:

1. Review Business Entities

   • Open the Business Entity List
   • Sort by Risk Level to see highest-risk entities first
   • Note update frequencies and last fetch dates

2. Check Customer/Vendor Links

   • Open a Customer Card
   • Look for the Risk FactBox on the right side
   • Click “Fetch Risk Data” to see the data fetching process

3. Examine API Usage

   • Check current month’s API call consumption
   • Review rate limits and remaining calls
   • Understand your organization’s usage patterns

3. Learn Basic Navigation

Search Functionality:

• Use Tell Me (Alt+Q) to search for “Risk” related features
• Quick access to Business Entities, Risk Setup, and Watchlists
• Search customer/vendor names to jump to their cards

Page Navigation:

• Business Entity List → Business Entity Card (drill-down)
• Customer List → Customer Card → Risk FactBox
• Risk Manager Role Center → Quick action navigation

Filtering and Sorting:

• Filter Business Entities by Risk Level
• Sort by Credit Score or Last Update Date
• Use quick filters for efficient data review

Common First-Time User Scenarios

Scenario 1: Checking Customer Risk Before a Large Sale

Steps:

1. Open the Customer Card for the specific customer
2. Look at the Risk FactBox on the right side
3. Review the Credit Score and Risk Level
4. If data is old, click Fetch Risk Data to update
5. Consider the risk factors in your sales decision

What to Look For:

• Credit Score below 60 (consider higher risk)
• Recent Risk Level changes (trend analysis)
• Payment Marks above 3 (collection history concerns)
• Last update date (ensure data freshness)

Scenario 2: Setting Up Monitoring for Key Customers

Steps:

1. Identify your most important customers for monitoring
2. Open each Customer Card
3. Click Add to Watchlist to set up monitoring
4. Configure notification preferences
5. Set appropriate risk thresholds for alerts

Monitoring Recommendations:

• Large customers: Monitor for any risk level changes
• Credit-sensitive accounts: Alert on score drops below 70
• Regular suppliers: Watch for payment mark increases
• International partners: Monitor for country risk changes

Scenario 3: Understanding Your Risk Portfolio

Steps:

1. Open the Business Entity List
2. Use the Risk Level column to understand distribution
3. Filter to show only High and Critical risk entities
4. Review update schedules to ensure data freshness
5. Consider creating watchlists for systematic monitoring

Analysis Points:

• Percentage of portfolio in each risk category
• Entities with outdated risk data
• Customers/vendors not yet linked to risk data
• Trends in risk level changes over time

Getting Help

Built-in Help

• ToolTips: Hover over fields for explanations
• Page Help: Click the ? icon for page-specific guidance
• Field Lookup: Use dropdown lists to see available options

Documentation Resources

• Daily Operations: Common task procedures
• Advanced Features: Power user capabilities
• Troubleshooting: Issue resolution
• FAQ: Frequently asked questions

Support Contacts

• Internal IT: Your organization’s Business Central administrators
• BrightCom Solutions: Publisher support for technical issues
• Risk Provider: API and data-related questions

Next Steps

For Basic Users

1. Daily Operations - Learn common tasks
2. Practice Navigation - Explore customer/vendor risk indicators
3. Understand Reports - Review available risk reports
4. Ask Questions - Connect with your risk manager or IT support

For Risk Managers

1. Advanced Features - Master watchlists and automation
2. Setup Review - Ensure optimal configuration
3. User Training - Prepare materials for team training
4. Process Integration - Align with existing business processes

For Administrators

1. Reference Documentation - Technical specifications
2. Permission Management - Configure role-based access
3. Integration Planning - Connect with other business systems
4. Performance Monitoring - Optimize system usage

Take time to explore the interface and understand your organization’s current risk data before moving to advanced features.