User Guide Overview

This section provides comprehensive guidance for using BRC Risk Management in daily operations, from basic risk data viewing to advanced watchlist management and automated monitoring.

User Roles and Access Levels

Risk Manager (BRC RISK - ADMIN)

• Full Access: All risk management features
• Setup Rights: Configuration and system administration
• Capabilities: Entity management, watchlist creation, API configuration
• Role Center: Risk Manager workspace with overview dashboards

Credit Manager (BRC RISK - EDIT)

• Operational Access: Entity and risk data management
• Monitoring: Watchlist creation and monitoring
• Capabilities: Risk data fetching, entity linking, report generation
• UI Access: All risk-related pages with edit rights

General User (BRC RISK - VIEW)

• Read-Only Access: View risk data and indicators
• Limited UI: Risk indicators on Customer/Vendor cards
• Capabilities: View risk levels, access reports, see audit trail
• Restrictions: Cannot modify data or fetch new risk information

Core Workflows

Daily Risk Assessment

1. Review Risk Alerts: Check Risk Manager Role Center for new alerts
2. Evaluate High-Risk Entities: Review entities with elevated risk levels
3. Update Risk Data: Fetch latest risk information for key entities
4. Monitor Watchlists: Check watchlist matches and notifications

Customer/Vendor Interaction

1. Check Risk Status: View risk indicators on Customer/Vendor cards
2. Assess Credit Risk: Review credit scores and payment marks
3. Link New Entities: Connect new customers/vendors to risk data
4. Update Schedules: Modify automatic update frequencies

Proactive Monitoring

1. Create Watchlists: Set up criteria-based monitoring
2. Configure Alerts: Set notification preferences
3. Review Trends: Analyze risk level changes over time
4. Generate Reports: Create risk assessment reports

Quick Start Guide

For First-Time Users

1. Getting Started - Initial orientation and basic concepts
2. Daily Operations - Common tasks and workflows
3. Advanced Features - Watchlists, automation, and reporting

For Experienced Users

• Daily Operations - Comprehensive task reference
• Advanced Features - Power user capabilities
• Best Practices - Optimization and efficiency tips

Feature Categories

Basic Features

• Entity Viewing: Browse business entities and risk data
• Risk Indicators: Visual risk level displays on BC pages
• Data Fetching: Manual risk data updates
• Audit Trail: Review API call history and changes

Advanced Features

• Watchlist Management: Criteria-based proactive monitoring
• Automated Updates: Scheduled risk data synchronization
• Custom Risk Levels: Business-specific risk categorization
• Integration Events: Custom business logic triggers

Administrative Features

• Setup Configuration: API and system configuration
• User Management: Permission assignment and role setup
• Performance Monitoring: API usage and system health
• Data Management: Import/export and bulk operations

Navigation Guide

Risk Manager Role Center

Primary Navigation:

• Headlines: Risk overview and key metrics
• Business Entities: Quick access to entity management
• Watchlists: Proactive monitoring tools
• Setup: Configuration and administration

Standard Business Central Integration

Customer Module:

• Customer List: Risk indicators in list view
• Customer Card: Risk FactBox with detailed information
• Risk Actions: “Fetch Risk Data” and “Add to Watchlist”

Vendor Module:

• Vendor List: Risk indicators in list view
• Vendor Card: Risk FactBox with detailed information
• Risk Actions: “Fetch Risk Data” and “Add to Watchlist”

Best Practices

Data Quality

• Accurate Company Names: Ensure legal company names for API matching
• Complete VAT Numbers: Provide VAT registration for better search results
• Regular Updates: Maintain current contact and address information
• Consistent Naming: Use standardized company name formats

Risk Assessment

• Regular Reviews: Schedule periodic risk data updates
• Threshold Monitoring: Set appropriate risk level thresholds
• Trend Analysis: Monitor risk changes over time
• Action Plans: Develop responses for different risk scenarios

System Performance

• Batch Operations: Use bulk updates for multiple entities
• API Efficiency: Respect rate limits and optimize call frequency
• Scheduled Updates: Use background processing for routine updates
• Archive Management: Regularly archive old audit trail data

Common Tasks Reference

Daily Tasks

• Check new risk alerts and warnings
• Review high-risk entity reports
• Update critical customer/vendor risk data
• Monitor watchlist notifications

Weekly Tasks

• Bulk update risk data for key entities
• Review API usage and remaining limits
• Analyze risk level trend reports
• Update watchlist criteria as needed

Monthly Tasks

• Complete risk portfolio review
• Generate management reports
• Review and adjust risk thresholds
• Validate API provider connectivity

Quarterly Tasks

• Comprehensive risk strategy review
• Update business entity portfolios
• Review user permissions and access
• Evaluate system performance metrics

Integration with Business Processes

Sales Process

• Quote Preparation: Check customer risk before pricing
• Credit Approval: Use risk data for credit limit decisions
• Order Processing: Risk warnings for high-risk customers
• Account Management: Regular risk monitoring for key accounts

Procurement Process

• Vendor Selection: Assess supplier financial stability
• Contract Negotiation: Risk factors in terms and conditions
• Payment Terms: Adjust based on vendor risk profile
• Supply Chain: Monitor supplier financial health

Financial Management

• Credit Management: Risk-based credit limit setting
• Collections: Prioritize based on payment risk indicators
• Cash Flow: Plan for potential customer payment issues
• Reporting: Include risk metrics in financial analysis

Support and Resources

Getting Help

• Troubleshooting Guide - Common issues and solutions
• FAQ Section - Frequently asked questions
• Reference Materials - Technical documentation
• Support Contacts - BrightCom Solutions assistance

Training Resources

• User Guide Sections - Step-by-step instructions
• Video Tutorials - Visual learning materials (when available)
• Best Practice Guides - Optimization strategies
• Use Case Examples - Real-world scenarios and solutions

Start with Getting Started for initial orientation or jump to Daily Operations if you’re ready to begin using the system.